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FAQ
Orders, Production, and Processing
How long does production take? Production times vary by product (business days; no weekends). Jewelry with message cards usually take 2 days, while Acrylic or Engraved products may take 3-5 days to produce. Note: Holidays and busy seasons can extend these timeframes.
Can I change or cancel my order? Maybe. We start production quickly. If production hasn’t begun, we’ll try to help. Email support@heartfeltgifts.shop with your order number as soon as possible.
Shipping and Delivery
How long is shipping? Most orders ship via USPS standard shipping and arrive within 2–5 business days (excluding Sundays). Larger or heavier items may take longer.
Do you ship everywhere in the U.S.? We currently do not ship to Alaska, Hawaii, Puerto Rico, or other U.S. territories.
How do I track my order? You’ll receive a shipping confirmation email with a tracking number. Tracking activates within 24 hours.
I didn’t receive my order—what should I do? Email support@heartfeltgifts.shop with your order number from your confirmation email/SMS. We’ll help track it down.
Returns and Refunds
What is your return window? 30 days from delivery to request a return.
What items are eligible for return? Items must be unused, unworn, with tags, and in original packaging. You’ll need your receipt or proof of purchase.
How do I start a return? Email support@heartfeltgifts.shop. If approved, we’ll send a return shipping label and instructions. Returns are sent to North Bethesda, MD 20852 USA (exact address provided after approval). Items sent without approval won’t be accepted.
Who pays for return shipping? You do. Approved refunds are issued to your original payment method minus the return shipping cost.
How long do refunds take? Once we receive and inspect your return, approved refunds are processed within 10 business days. Your bank or card issuer may take additional time to post the refund. If more than 15 business days have passed since approval, contact us.
Can I exchange an item? We don’t offer exchanges. Please return the item for a refund and place a new order.
What if my item arrives damaged, defective, or incorrect? Email photos and your order ID to support@heartfeltgifts.shop right away. We’ll make it right with a replacement if applicable. Please don’t return items without authorization.
Can I return personalized or custom items? No. Custom or personalized products aren’t returnable. Digital products and gift cards are also non-returnable. If you have questions about a specific item, contact us.
